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Return & Refund Policy for Hexa One International

At Hexa One International, we strive to ensure the satisfaction of our B2B customers. Our return and refund policy is designed to address any issues promptly and fairly while considering the nature of bulk manufacturing. Please review the terms below:

1. Eligibility for Returns

  • Returns are only accepted for defective or incorrect items delivered due to manufacturing or shipping errors.
  • Claims must be made within 7 days of receiving the shipment.
  • Custom orders (with logos, team names, or other personalization) are non-returnable unless there is a verified defect.

2. Return Process

  • To initiate a return, please email us at [Insert Email Address] with:
    • Order number.
    • Details of the defect or issue.
    • Photos or videos of the problem.
  • Once approved, the items must be shipped back to our manufacturing unit in Pakistan at the customer’s expense unless otherwise agreed.

Return Address:
Kashmir Road, Sialkot , Pakistan.

3. Refund Policy

  • Refunds are issued only for verified defective or incorrect items.
  • Refunds will be processed through the original payment method within 7-14 business days of receiving the returned goods.
  • Shipping and handling fees are non-refundable.

4. Replacements

  • For defective or incorrect items, we prefer to offer replacements instead of refunds.
  • Replacement orders will be processed promptly after approval of the claim.

5. Non-Returnable Items

  • Customized orders, promotional products, and clearance items.
  • Products damaged due to misuse, improper handling, or storage.

6. Custom Order Policy

As a B2B business, most of our orders are custom-manufactured. We require detailed specifications before production, including design approvals. Once production begins, no changes or cancellations can be made.

7. Shipping Responsibility

  • The buyer is responsible for return shipping costs unless the issue is due to our error.
  • We recommend using a trackable shipping service for returns.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
Email: info@hexaoneint.com
Phone: +44 7706 432129
Address: Kashmir Road, Sialkot , Pakistan

Thank you for choosing Hexa One International as your trusted partner.

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